If you experience any difficulties booking online or would simply like to do it direct over the phone then please do not hesitate to do so, call us on 08700 119022, and we will be happy to help. 

 Complaints
 

In the unlikely event that you have any reason to complain or experience any problems with your accommodation whilst away then you must inform the accommodation provider, or via the specific assistance number (located on your final confirmation) in order for a chance to be given to resolve any problem that you may have. It is the property management’s responsibility to address any claims that you have against the property during your stay.  Please ensure that every effort is made to do this as any claims after your departure from the property, without prior notification to the property management can be very difficult to resolve.
 

If you have a complaint which is not resolved to your satisfaction prior to the end of your stay at the accommodation, you must pursue this directly with the accommodation provider.  Should you fail to resolve your dispute with the accommodation provider we may assist at our own discretion, any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as a booking agent.

Alternativahotels.com act only as agent for the provider(s) concerned and therefore cannot accept any liability for your arrangements.